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Alex is informative, honest and supportive throughout the whole process. You can always call and ask any extra questions. I bought a 2014 C350 back in 2018 and owned it for 14 months. Understand that German cars with high kilometres are exposed to unknown wear and tear which is extremely random and unexpectedly appearing. During the test drive it was hard to identify this car has $5,000 dollars worth of work that needed to be done. ALWAYS pay for a PPI and ask Alex or anyone else to have that done at the brand dealership. Alex said he would be fine with me paying for this to be done but I decided not too and just wanted to buy the car as it was very well priced at the time and was somewhat exclusive in the certain trim. The wheels and tires were fully used, bent, cracked, fixed. Please know the rims inside can be like this and go to Leprecon in Concord for these fixes. Alex paid for my first rim repair even though he didn't have too, also paid for an inspection of a small dent I dent I made shortly after I purchased (also didn't have too). This is them going above and beyond. Just make sure the car has warranty from the factory and after getting a PPI, take it for a warranty service and fix and report every single creek/rattle as a small sound ended up being $3,500 in free warranty work in my case on a car that was $27,888. To all the second key complaining people - Alex never guaranteed me he'd get a second key but tried too. Don't go crazy about this and know that it's $400 to get one usually and you can factor that in your budget.
4 weeks ago
Amazing staff with a wide variety of cars to choose from in their beautiful showroom. Timothy was extremely helpful in helping me find a car that was right for me. He was very knowledgeable about all the brands they carry, and the different features between each model. Very easy going, and friendly. As you can tell by the many positive reviews, this dealer is amazing and trustworthy. Before buying a new car, you NEED to contact autobase and see how they can help you.
a month ago
I bought the 3rd SUV from this shop. It has very good service and good price. Salesman Tim is especially very good.
a month ago
Just purchased the C63s from Timothy at AutoBase. My experience was truly exceptional from the moment I walked into the showroom. Timothy is definitely one of the best. Honest and straight forward. His customer service skills are top-notch and he is extremely knowledgeable. He made the process very seamless and comfortable to best suit my needs and lifestyle. I highly recommend AutoBase to anyone looking at purchasing their next vehicle. It was a pleasure and I look forward to returning and working with them again.
4 months ago
After purchasing my first car from Autobase back in 2014, I couldn't go elsewhere. Since, I have purchased 3 cars from them and ready to purchase my fourth. I have referred many friends and family to go check them out for an amazing experience. The entire team is very helpful throughout the whole process, they make purchasing very easy and pleasant. I strongly recommend anyone looking to purchase a luxury car to go pay them a visit. Big shout out to Timothy, Eddy and Alex for making each visit pleasant !
5 months ago
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